Privacy Policy
- Definitions and Interpretation
- Information About Us
14926875.
- What Does This Policy Cover?
- What Is Personal Data?
- What Are My Rights?
consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
Information Commissioner’s Office.We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 15.
- What Data Do You Collect and How?
Data Collected
How We Collect the Data
Identity information including name and title.
Web contact forms, email, phone calls or collected via in person conversations, completion of account application form.
Contact information including email address, telephone number, postal address.
Web contact forms, email, phone calls or collected via in person conversations, completion of account application form.
Business information including Business name, industry, job title, professional qualifications, address, geographic location. Company goals, mission and values, business strategy, SWOT analysis.
Web contact forms, email, phone calls or collected via in person conversations, completion of account application form and website cookies.
Payment information including card details bank account numbers.
Completion of direct debit mandate, provided over the phone, online payment portals such as PayPal and Stripe.
Profile information including preferences, behavioural proclivities, interests, skills and knowledge and other data needed to deliver effective services.
Personality profile questionnaires, surveys, email, phone and in person communications.
Technical information including IP address, browser type and version, operating system.
Cookies for Google Analytics and Remarketing e.g. Google Ads, Facebook and YouTube.
Data from third parties including the technical information, contact information and profile information detailed above, company financial information including credit scores.
Cookies for Google Analytics and Remarketing e.g. Google Ads, Facebook and YouTube. Information provided by other representatives from your organisation or linked partners. Company Searches Made Simple, Companies House etc.
- How Do You Use My Personal Data?Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful basis for doing so:
What We Do
What Data We Use
Our Lawful Basis
Registering you for our services.
Identity information and contact information.
Legitimate interest – to provide you with the service you require.
Providing and managing your Account.
Identity information, payment information and contact information.
Contract.
Supplying our services to you.
Identity information, contact information, business information, profile information.
Contract.
Managing payments for our products.
Payment information.
Contract.
Personalising and tailoring our services for you.
Business information, profile information.
Legitimate interest – to ensure we provide you with a highly effective service.
Communicating with you.
Contact information.
Contract. If prior to becoming a client, Legitimate interest – in order to provide you with the information you have requested or expressed an interest in.
Improving our services to you and future clients.
Profile information and feedback on services provided.
Legitimate interest to develop BTP Performance Ltd.
Supplying you with information by email and/or post that you have opted-in to (you may opt-out at any time by unsubscribing from communications or by emailing info@btpperformance.com)
Contact information, profile information.
Consent.
- How Long Will You Keep My Personal Data?We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
Type of Data
How Long We Keep It
Identity Information including name and title. |
Duration of client/supplier relationship plus 2 years, or for as long as consent is given – whichever is greater.
Contact information including email address, telephone number, address.
Duration of client/supplier relationship plus 2 years, or for as long as consent is given – whichever is greater.
Business information including Business name, industry, job title, professional qualifications, address, geographic location. Company goals, business strategy, SWOT analysis.
Duration of client/supplier relationship plus 2 years.
Payment information including card details bank account numbers.
Duration of client/supplier relationship plus 2 years. Copies of invoices will be kept for 7 years.
Profile information including preferences, behavioural proclivities, interests, skills and knowledge and other data needed to deliver effective services.
Duration of client/supplier relationship plus 2 years.
Technical information including IP address, browser type and version, operating system.
6 months.
Data from third parties including the technical information, contact information and profile information detailed above, company financial information including credit scores.
Duration of client/supplier relationship plus 2 years
- How and Where Do You Store or Transfer My Personal Data?Wherever possible, we will store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation. If this is not possible, we will store your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the EU GDPR and/or to equivalent standards by law. Transfers of personal data to the EEA from the UK are permitted without additional safeguards.The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
- limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
- procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.
- Do You Share My Personal Data?We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions:If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.We may sometimes contract with the following third parties to supply certain services.
Type of Data
How Long We Keep It
Identity Information including name and title. |
Duration of client/supplier relationship plus 2 years, or for as long as consent is given – whichever is greater.
Contact information including email address, telephone number, address.
Duration of client/supplier relationship plus 2 years, or for as long as consent is given – whichever is greater.
Business information including Business name, industry, job title, professional qualifications, address, geographic location. Company goals, business strategy, SWOT analysis.
Duration of client/supplier relationship plus 2 years.
Payment information including card details bank account numbers.
Duration of client/supplier relationship plus 2 years. Copies of invoices will be kept for 7 years.
Profile information including preferences, behavioural proclivities, interests, skills and knowledge and other data needed to deliver effective services.
Duration of client/supplier relationship plus 2 years.
Technical information including IP address, browser type and version, operating system.
6 months.
Data from third parties including the technical information, contact information and profile information detailed above, company financial information including credit scores.
Duration of client/supplier relationship plus 2 years
- How Can I Control My Personal Data?11.1 - In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details.11.2 - You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
- Can I Withhold Information?You may access Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.You may restrict our use of Cookies. For more information, see Part 14.
- How Can I Access My Personal Data?If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.We will aim to respond to your subject access request within two weeks and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
- How Do You Use Cookies?Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.All Cookies used by and on Our Site are used in accordance with current Cookie Law.Before Cookies are placed on your computer or device, you will be shown a message requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the services offered through it.The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie
First / Third Party
Provider
Purpose
_dc_gtm_<property-id>
First party |
Google Analytics |
Gather analytics of visitor’s use of website
_ga
First party
Google Analytics
Gather anonymous data relating to visitors to website
- How Do I Contact You?To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:Email address: theresa@btpperformance.comPostal Address: Unit 7, Cart Barn, Barnfield Farm, Finedon Road, Finedon, NN9 5NQ
- Changes to this Privacy PolicyWe may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 1 January 2025. Active clients will be notified by email of any changes to this privacy notice.
- AttributionThis Privacy Policy has been created using a document template from www.simply-docs.co.uk.
