The Manager's Guide to Difficult Conversations
This practical one-day course gives managers the confidence, tools and real-world practice they need to handle difficult conversations constructively and professionally.
Benefit From
Every manager has a conversation they're putting off. The impact of that delay is felt across the whole team - in performance, morale and trust.
Performance Drops Silently
Problems remain unresolved, leading to repeated mistakes and missed expectations across the team.
Standards Quietly Erode
When poor performance or behaviour goes unaddressed, accountability disappears and poor standards become the new norm.
Relationships Become Strained
Silence creates misunderstanding and resentment. Unspoken issues fester and erode trust over time.
Managers Lose Credibility
Managers are seen to accept lower standards (what we permit, we promote). Frustration increases, motivation decreases and high-performers make an exit.
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A Practical, Activity-Based Training Experience
This is not a lecture-style workshop.
Our training is highly interactive and built around practice, reflection and real-life scenarios to ensure managers leave feeling confident and capable, not just informed.
A clear understanding of why avoidance costs more than the conversation itself
The confidence to address issues quickly, early and fairly
The ability to apply a proven framework for structured, constructive conversations
The skills to manage defensive reactions effectively
The ability to protect team relationships while addressing behaviour and performance
The Course At A Glance
In person, one full day
One day (typically 9am – 5pm)
8–10 delegates | £395 + VAT pp
12–14 delegates | £2400 + VAT
Unit 4, Barnfield Farm, Finedon Road, Finedon, Northamptonshire, NN9 5NQ
UK-wide at your site or venue
Managers at all levels
Your Facilitators
Graham and Theresa understand the reality managers face because they have been there themselves - leading teams, navigating challenging situations and having the conversations many people avoid.
Graham's background as a high performance coach, manager and leader gives him a deep understanding of what holds people back. He helps delegates move from avoiding conversations to approaching them with clarity and confidence.
With extensive experience as a senior leader, Theresa knows both the discomfort and the transformative benefits of getting these conversations right. She brings warmth, challenge and real-world insight to every session.
140+ Managers Have Already Made The Shift
“Most of the principles seem obvious yet we don’t use them. The course was presented in a way to make you question why on earth not! Really thought provoking.” Natalie H
“Great course, really modern approach to learning. Having participated in courses on this previously, I was sceptical as to whether I would learn any new skills. I really have.” Mike R
“I feel much more confident in having these conversations. Ideas on how to rephrase things to hopefully allow it to be received better was really useful.” Dan H
“Difficult conversations will always be ‘difficult’ – that is their nature. However, I appreciate they come with the job and I now feel able to face them.” Johnny W
“This course has given me the tools to turn the conversation around and approach it differently.” Jacqueline G
“Can’t believe I’m saying this, but I’m actually looking forward to having ‘that’ conversation!” Sam M
Get In Touch With Us
Email: info@btpperformance.com
Call: 01536 907053
You could go old school and write to us at:
BTP Performance Ltd,
Unit 4, Barnfield Farm,
Finedon Road,
Finedon,
NN9 5NQ
